The policy: This privacy policy is for Farndon Fields Farm Ltd, Farndon Fields Farm, Farndon Road, Market Harborough, LE16 9NP and governs the privacy of its users who choose to use this website and customers who choose to communicate and interact with us online. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally it will explain the use of cookies, advertising or commercial sponsorship from third parties and the download of any documents or files made available to you on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we and this website to interact with you and your computer / device in order to serve you. Our contact information is provided if you have any questions.

Farndon Fields Loyalty Card Membership

Why do we collect your information?

When joining our loyalty membership we collect information from you to assist in allocating points to your loyalty card and managing your account. This includes name, address, email and telephone number. We also ask for permission to contact you by email to receive marketing messages from us about events, news from the farm and special offers.

How do we use your information?

Once you have a loyalty account set up on our system, your details are used to manage you account and any queries. Your account activity is also recorded and logged on our system. This data is used for internal reports and sales statistics to help us improve our service. If you have consented to receiving emails, then your name and email information will be used to send you our regular email newsletter.

Who has access to your information?

We promise to never sell your information to any unauthorised third parties. We do use third parties to process your data on our behalf. This allows us to operate our loyalty membership and marketing emails. The third parties we use are trusted partners who will never use your data for their own marketing or share your data with anyone else.

How to opt out

You can opt out of our Loyalty membership by contacting us in writing, to hello@farndonfields.co.uk. We will remove your information from our records and from any third parties it is shared with.

If you would like to opt out of receiving marketing emails, you can unsubscribe at the footer menu of any sent emails from us.

Can I see what information you hold?

You have the right to see the information we have on our database that we hold about you. You can also request to change information that might be incorrect. Please contact us in writing by emailing hello@farndonfields.co.uk and we will respond as soon as we can.

Shopping Online

When you make purchases from Farndon Fields Farm Shop on this website we collect information from you in order to process your order. This includes:

• Your name and title.

• Your billing and delivery postal addresses, phone number and e-mail details.

• Your communication preferences.

• Your shopping activities.

• Your Farndon Fields Loyalty card number

Online payment’s are processed directly with a third party on their secure online payment portal. We do not handle, record or save your card details.

We will use your personal information to confirm the order you have placed with us, to contact you if we have a query with your order or if we are unable to process your order for any given reason. Your information will also be used to connect your transaction data to your loyalty membership account (where relevant).

If express consent is given, your details will be used to communicate our email newsletter with you.

All your personal information will be stored on a secure database hosted by a third party. This third party enables us to operate an online shopping service and will never disclose your personal information to anyone else. We will only do so if we have a legal duty to disclose information related to crime and fraud prevention.

Contact & Communication With us

Users contacting us through our website contact form do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely during communications, after this period it will be deleted.

Any personal information received from customers by email to any of Farndon Fields operated email accounts are sent at the customers own risk. We will not share them with any third parties, unless express permission has been granted.

We will securely store any information received and sent in email conversations until the enquiry has been resolved. Once resolved, your personal information will be deleted from our records.Where you have consented to receiving communication from us, we may use your personal details to send you products/services information through our mailing list system. This is done in accordance with the regulations named in 'The policy' above.

Email Mailing List

We operate an email mailing list program, used to inform subscribers about products, services and news from the farm. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time by following the link in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages contain tracking beacons / tracked clickable links in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our Email Marketing Service provider is; Mailchimp and you can read their privacy policy here.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user personal details on social media platforms.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

What are Cookies?

Cookies are small text files (generally filled with letters and numbers) which the majority of web sites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies are regularly used to ensure that websites function correctly.

Without cookies, website features such as shopping baskets and members' areas could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and much easier.

How we use Cookies

We may use cookies to keep track of what you have in your basket, to keep you logged into a members' area, to suggest products you might be interested in while you visit, to remember currency and/or language choices you have made, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form.

Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site.

By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; The Langton Brewery, www.langtonbrewery.co.uk/leicestershire_brewery/

Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Recruitment

Applicants contacting us by post or email, speculatively or directly in response to an advert do so at their own discretion and provide the information requested at their own risk. We may also receive applicant data from recruitment agencies, or via an online application through a job board site. Once received your personal information is kept private and stored securely during our recruitment process. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We keep the personal information that we obtain about you during the recruitment process for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on whether your application is successful and you become employed by us, the nature of the information concerned and the purposes for which it is processed. You will be informed of how long your data will be stored at appropriate stages through the recruitment process with us.

Contact Info

Farndon Fields Farm, Farndon Road, Market Harborough, Leics LE16 9NP

01858 464838

hello@farndonfields.co.uk